Quality Service Standard BS EN 12522
AMC Removals UK has been awarded BS EN 12522 after a very strict independent audit and will be audited annually. BS EN 12522 encompasses the provision of Furniture removal activities and Furniture removal for private individuals. This standards covers - Furniture, Service industries, Removable, Domestic, Transportation, Consumer-supplier relations, Consumer protection, Quality control, Contracts, Personnel, Packaging materials, Packaging, Maximum, Weight (mass), Volume, Commercial road vehicles, Handbooks, Damage, Accidents, Subcontracting, Training, Furniture removals Trading standards, TSS
Quality Service Standard BS 14873
AMC Removals UK has been awarded BS EN 14783 after a very strict independent audit and will be audited annually. BS EN 14783 encompasses the provision of Storage of furniture and personal effects for private individuals. This standards covers - Furniture, Service industries, Removable, Domestic, Transportation, Storage facilities, Storage, Materials handling, Quality, Consumer-supplier relations, Contracts.
Quality Service Standard BS 8522
AMC Removals UK has been awarded BS 8522 for Commercial moving after a very strict independent audit and will be audited annually.BS 8522 draws heavily upon the original "domestic removals" quality standard BS EN 12522 and also shares some elements with BS EN 14873, the "storage standard". These three standards have all been developed to provide the moving industry with recognised, specific and measurable benchmarks which are relevant to its particular activities, unlike more generic quality standards such as ISO 9001.
ISO 27001 Information Security Management.
AMC Removals are one of the few removal companies in Scotland to achieve certification to ISO 27001 protecting personal client records and sensitive information. AMC Removals have developed a framework to manage and protect information shared by our clients such as name, address and other sensitive information.
Trading Standards Scheme - Fife Trusted Trader
Trusted Trader is an independent scheme run by Fife Council Trading Standards. It is driven by Trading Standards objectives to enhance consumer confidence and encourage the success of fair dealing businesses within Fife. It is similar to other schemes already operating in other local authority areas.
Businesses signing up to the scheme must abide by certain terms and conditions which reflect their responsible and sensible approach to the way they trade and conduct their business. Individual traders may from time to time be subject to an audit.
A major feature of the scheme is customer feedback which is published on an on-line site.
Consumer complaints:
If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of the Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution process, and if we are unable to reach agreement then Trading Standards will provide an informal conciliation service, you can contact them on 01592 583141 or at trusted.trader@fife.gov.uk
Should this process fail to conclude the matter, then a referral can be made to Ombudsman Services, www.ombudsman-services.org who provide an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision.
